Wednesday, September 19, 2012
BPO Pricing: Be Smart, Think Value
Friday, September 7, 2012
Calamities Do Not Necessarily Equate to Loss of Business
Thursday, September 6, 2012
UK Offices Continue to Seek Outsourcing for its Benefits
Friday, August 17, 2012
How to Reduce Volume of Calls and Increase Customer Advocacy
Monday, August 6, 2012
Massive Blackout in India Tests Outsourcing Companies’ Back-up Plan
Thursday, August 2, 2012
How The World Celebrated Social Media Day
Monday, July 30, 2012
US Senate Votes, Stops Anti-Outsourcing Bill
Tuesday, July 17, 2012
Outsourcing Strives to Help Businesses Through Software Development
Monday, July 16, 2012
The Future of Cloud Computing Has Arrived
Friday, June 29, 2012
Long-term Contracts Abundant in Outsourcing Industry
Tuesday, June 26, 2012
Financial Services Industry Seeks Outsourcing for Back Office Processes
Monday, June 25, 2012
French Outsourcing Firm Establishes Presence, from Latin America to the Pacific
Thursday, May 31, 2012
Reliability, A Major Contributor to Outsourcing Partnerships
Monday, May 28, 2012
Infographic: The Benefits of Financial Services Outsourcing
Sunday, May 27, 2012
Outsourcing Combinations That Can Unlock Great Rewards For Your Company
Saturday, May 26, 2012
Infographic: Data Entry Outsourcing
Friday, May 25, 2012
Shared Services Gaining Popularity, Traditional BPO Remains An Option
Thursday, May 24, 2012
Infographic: The Benefits of IT Outsourcing
Wednesday, May 23, 2012
Infographic: The Benefits of Social Media Outsourcing
Tuesday, May 22, 2012
Emerged Outsourcing City Expected to Keep Talent Pool Healthy
Monday, May 21, 2012
Infographic: The Benefits of Medical Billing Outsourcing
Sunday, May 20, 2012
Strong Demand for IT Outsourcing Seen This 2012
Saturday, May 19, 2012
Three Key Areas You Need to Evaluate to Ensure Efficiency
Friday, May 18, 2012
Infographic: Benefits of Finance and Accounting Outsourcing
Thursday, May 17, 2012
The Benefits of Outsourcing Revisited
Wednesday, May 16, 2012
Help Your Company Realize The Full Value of Outsourcing
Tuesday, May 15, 2012
How A Contact Center Can Help Your Business
Tuesday, March 13, 2012
Outsourcing Companies Must Not See EHR as a Threat
The United States healthcare system may have gained both positive and negative feedback in the past, but despite the changes in the system, healthcare institutions have already embraced the changes and those who felt negative towards it have already worked around it as to how they can further implement their businesses in line with the then new healthcare system. There were key developments in this industry and healthcare companies, including medical billing services providers, viewed these developments with reactions that are a mixture of both eagerness and apprehension. Here enters the idea of electronic healthcare records, which can also be referred to as EHR.
Thursday, March 8, 2012
Asian Countries as Main Contributor to IT Outsourcing Success
Asian countries have been known as an outsourcing region, especially having the Philippines as this is the leading destination for outsourcing services, mainly contact center outsourcing. This could be considered as old news because this has been reported so many times before. However, Asia is attracting a different kind of customers for their outsourcing services today. This is because Asia is now being recognized as an Information Technology outsourcing destination.
Monday, March 5, 2012
BPO Recruitment Runs Year-Round
February is a little bit longer this year as compared to the other years as 2012 is a Leap Year – which means that businesses have an additional day to seal deals to add to their monthly portfolio. However, as businesses look at the additional day as an opportunity to add value to their month of February, some outsourcing companies see this is an opportunity to ready their human resource department as there will be an influx of fresh graduates soon.
Wednesday, February 29, 2012
Outsourcing’s Infinite Possibilities
One might wonder why companies feel that there is a need for them to outsource their operations when they can easily just have them in-house, which proves to be more advantageous when it comes to accessibility and monitoring. There are still some companies who do not value seeking the help of outsourcing solutions providers, primarily because they feel that their data is not secure if they bring it outside the premises of their business. Also, they think that the high attrition rate in outsourcing companies could hinder their business’ productivity rate. However, outsourcing companies have already made a solution to address the apprehensions that pushes businesses away from outsourcing.
Monday, February 27, 2012
Philippines, India Remain Top Choices for Contact Center Outsourcing
The amount of outsourced work to the Philippines has significantly increased over the past couple of years. The types of work being outsourced to destinations such as the Philippines, India, Egypt and now, the other countries in the BRIC region – as they are considered to be emerging destinations as well – varies, ranging from contact center services to data entry services. Among the various services, contact center solutions could be considered as the service outsourced most of the time.
Friday, February 24, 2012
How Social Media Can Help Your Business
In the past, companies have relied on the traditional way of recruiting manpower, which is through the submission of professional rĂ©sumĂ© by applicants or through job fairs and job expositions. However, given the immediate and increasing demands in different fields, one of which is the outsourcing industry, outsourcing companies can no longer sit down and wait until an applicant come through their human resources door – which is why they have now turned to the opportunities presented by social media. But this is just one of the many uses of social media that your business can take advantage of.
Thursday, February 23, 2012
February Seen As The Month Of Partnerships
Looking for that one partner may be quite tricky as there are so many things to take into consideration. There is the selection process, which spans over a period of time and sometimes if this partnership fails, you test your luck by doing things on your own, but sooner or later you will still find the need for a partner and you go on a search for the right one. Once you’ve found the one, the settlement of terms and meeting halfway to adjust to each party’s demands happens. And lastly, there is final stage which is the agreement. From this point onwards, it now lies on how you will take care of your relationship. It may sound like the topic of marriage or a romantic relationship is on the way, but it is actually outsourcing that is the main topic of this article. Well, it could be said that the relationship between outsourcing companies and businesses or agencies may be comparable to a marriage; after all, both are considered as partnerships.
Wednesday, February 22, 2012
The Southeast and Its Position in the Outsourcing Industry
A talent pool is quite similar to a vehicular tire that as you use it more frequently, it will soon be thin and would have to be replaced. With a talent pool, the increasing demand for outsourced services have caused off-shore service providers to experience a challenge because the amount of people who are skilled for a particular task no longer matches the demand for such. Outsourcing companies who wish to continue supply their clients with efficient, skilled employees should now begin to take measures to address the impending issue of talent pool depletion.
Tuesday, February 21, 2012
An Infographic on the Benefits of Outsourcing
Most of the companies today have already tried outsourcing a part of their operational tasks. But there are still companies who have neglected to give ample attention to their customer service aspect, overlooking the importance of having an excellent customer service department. One way that you can give your clients an excellent experience is to seek the assistance of a company that provides call center outsourcing services, and who else can provide a better customized outsourcing solution than a company who is preferred and trusted by many.
Monday, February 20, 2012
Medical Billing Partnerships Start Early This Year
Health is an important factor for all individuals, which is why we have physicians, doctors, healthcare institutions and healthcare insurance companies to help us in handling our health-related needs. However, with so many patients being attended to, it is quite difficult for these healthcare key players to monitor their billing processes especially if the influx of papers to be processed is quite high. A problem like this is something that can be resolved by outsourcing your billing process to a medical billing outsourcing service provider that is trusted and preferred by many.
Thursday, February 16, 2012
Contact Centers Seek Software Solutions Available to Deliver Streamlined Processes
People often say that there is a wheel of life – sometimes you are at the bottom, while there will be times that you will be on top. With businesses, this could also be the case as there will be highs and lows. But it seems that this is not how the outsourcing sector fares because ever since the call center outsourcing industry has gained traction, they have not stopped being on top of the outsourcing ladder.
Wednesday, February 15, 2012
A Good Start for the FAO Industry
There are different areas that your company can outsource, such as administrative tasks like payroll, accounts payable, and accounts receivable, mainly because it is quite difficult for companies with a large employee count to manage both administrative and operational tasks. However, large companies are not the only market for finance and accounting outsourcing, because small and medium-sized enterprises that need assistance in handling their accounting and payroll duties are also entertained by outsourcing solutions providers. Businesses are always looking for ways on how they can capitalize on the available resources and means for them to be able to save and improve their work processes and an option that most companies have witnessed to have work for them is outsourcing. In some areas, the accounting outsourcing solutions provider may either act as a partner or a consultant, depending on the amount, duration or type of task that needs to be done.
Tuesday, February 14, 2012
5 Outsourcing Models Available for Your Business
The N+1 Theory suggests that there is always one more of everything. Most of the time, this is true. But there are also cases where in the +1 in the theory could provide better results. Simply take the case of finance and accounting, where the old methodologies employed by companies such as manually inputting the numbers and figures for each of the employees’ corporate finances could be definitely exceeded by its +1, which is to engage in finance and accounting outsourcing. By doing so, your company will be saved from the troubles of committing mistakes in calculating employee salaries and deductibles.
Monday, February 13, 2012
Government Units Continue to Enjoy IT Outsourcing
For someone who has been a regular buyer of a particular product or service, it is no longer surprising if they go to a certain vendor for their needs. Spanning across different industries, it can be said that being a regular customer sometimes has its advantages as you can be given discounts, free and complimentary items, and many different others. Thebusiness process outsourcing industry is of no exception to this situation. One can notice that when companies need a particular type of process done, most of the time, they already have an outsourcing solutions provider in mind. Reasons for this could vary because it is possible that such outsourcing solutions provider is actually known for that particular service or simply because business owners have already built a relationship with them as they have tapped their services before. However, with the outsourcing industry, advantages do not come in the form of free and complimentary items but there are still other means available, one of which is to offer discounts.
Friday, February 10, 2012
Offshore Call Center Industry Faces Looming Threats to Future Opportunites
The Philippines has been declared as the top destination for the call center outsourcingindustry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed that what makes the Philippines a higher bargaining power is its manpower’s ability to speak and understand the English language very well. However, its Indian competitors have not been entirely neglected by business owners who are looking to delegate their customer service or voice support to a process outsourcing service provider as the Philippines’ main competitor is still approached for such type of services.
Thursday, February 9, 2012
Industry Forecast for the Growth Rate of Healthcare Outsourcing
Over the past years, healthcare outsourcing has been discussed by different groups of people mainly because of the changes in the healthcare policies in the United States. The healthcare outsourcing industry may seem small as compared to the other branches of outsourcing, such as the call center outsourcing industry. The market for healthcare outsourcing is quite small and restricted to a particular type of companies and organizations, which is why it is advisable for healthcare outsourcing providers to offer a different set of services to offer the market, while maintaining their expertise in the healthcare field. But despite it being at the smaller end of the spectrum, the industry focused on providing solutions such as medical billing outsourcing and medical coding is actually having its own share of growth also.
Wednesday, February 8, 2012
2012 Predictions for IT Outsourcing
The outsourcing industry has taken the previous year by storm with the amount of deals signed and developments in the industry. There were both highs and lows within the industry and within the global picture, but what is important is that process outsourcingsolutions providers were able to surpass the hurdles that were encountered along the way.
Tuesday, February 7, 2012
Outsourcing Explores New Grounds
Business process outsourcing solutions providers are usually looking for the best place to host their services from, and it is in fact the reason why there are actually countries that push to become the top outsourcing destination. In fact, countries are exhausting all possible measures, including seeking assistance from each of their own governments, to become the destination that comes to companies’ minds when thinking of outsourcing parts, if not all, of their operations or administrative tasks. But one can notice that for every channel in the outsourcing industry, there is a particular country that is being scouted; for example, Philippines springs to mind when companies are looking to outsource their customer service, mainly because the Philippines is now regarded as the top destination for call center needs.
Monday, February 6, 2012
A Recap of The Year That Was
The year is about to close and this could very well be the most interesting part of the year as predictions for the succeeding year are in abundance and this is the perfect time to see whether outsourcing predictions for the year 2011 did actually come true. Just around this time last year, Outsourcing Insider published a blog with the title “Outsourcing Sectors to Watch In 2011” where it points out that information technology and recruitment process outsourcing are the clusters that were identified to thrive this year. While on another note, the cluster of healthcare outsourcing companies were seen to maintain a stable position in the industry this year.
Friday, February 3, 2012
Outsourcing and the Public Sector
The year is about to close with a little more than one month to go but the outsourcing industry has no qualms in pushing for further development. However, as the industry continues to sign different kinds of outsourcing contracts with different kinds of companies, there are still some industry players that are quite slowing down when it comes to their company’s revenue growth. Also, it is noticeable there are other industries that continue to become good targets for outsourcing companies for reasons that will be discovered along the way.
Wednesday, February 1, 2012
Outsourcing Industry Learns the Ins-and-Outs of Higher Education Sector
It has been reported, both in the past and recently, that government agencies have been turning to outsourcing for assistance in their processes. Outsourcing companies have already established their presence and importance especially in helping out not only both privately held and public companies, but also government agencies as well. For government agencies, the solutions being tapped are quite diverse; there is the outsourcing of public services, accounting processes and IT support.
Tuesday, January 31, 2012
IT Outsourcing Tapped to Cover Bulk of IT Operations
IT outsourcing has an increasing demand recently primarily because of the importance of IT solutions within a company. Especially for those who are in the software industry, although not limited to this particular industry, IT personnel are the key drivers for their business. IT professionals can be regarded as one of those individuals who receive a healthy paycheck, and having an in-house team of IT professionals may be costly for one’s business. A costly in-house IT team could be the reason why there are an increasing number of companies who push for IT outsourcing. Among the solutions being offered by outsourcing companies are Application Development, Quality Assurance and Testing, and Technical Support. These solutions are quite important for those software developers or software companies who wish to cut down their costs and who are also looking to enjoy the other benefits of outsourcing.
Monday, January 30, 2012
FAO Seen to Further Increase Transactions This Year
An organized accounting department within a company will surely contribute to the efficiency of the company’s administration department as they will be able to focus more on their business. This is what finance and accounting outsourcing companies pitch to their clients; they provide them with a team of accountants or analysts that will be able to attend to their needs while they concentrate on their business. Accounting outsourcing, which includes payroll outsourcing and general accounting & bookkeeping, could be one of those solutions that can be considered as a strategic type of service to offer the market since all companies must have an accounting department to run; the main challenge for outsourcing companies lies in how they will be able to make their service offerings more appealing to interested companies. One of the options that outsourcing solutions providers take, which we have previously mentioned in one of our articles, is by collaborating with or acquiring another company that can enhance their current solutions.
Friday, January 27, 2012
Government Agencies Turn to Outsourcing for Assistance
It is no longer a new topic for outsourcing industry experts and spectators that government offices in different countries across the globe are already venturing out to outsourcing.Outsourcing has proven to be of help when it comes to streamlining a set of processes for an office and with the bulk of government agencies’ tasks, it would be a strategic and reasonable move if they seek the assistance of an outsourcing solutions provider. Despite the openness of government agencies to engage with an outsourcing partner, it seems that there are only a handful of providers that are being approached by government offices. It is understandable as the requirements of handling government tasks looks like it requires a higher level of security and that there are huge risks with public contracts.
Thursday, January 26, 2012
Partnerships and Acquisitions Keep the Industry Healthy
Most of the solutions being offered under the outsourcing umbrella spans across different industries, but one that is quite industry-specific are healthcare outsourcing solutions, such as medical billing process and medical coding. What proves to be a similarity among outsourcing companies despite their differences in the target market is their constant want to develop their service offerings to offer their clients.
Wednesday, January 25, 2012
IT Outsourcing Sector Sees Green Pastures This Year
This year has been predicted to be a year for the IT outsourcing to advance and the demand for such type of services will also see an increase. IT operations have already proven its importance in any industry, especially with the current position of the market, having an exemplary and streamlined IT process is indeed leverage for any type of company. There are different IT solutions that a company can tap, depending on the needs of your company; among the different solutions being offered by IT outsourcing solutions providers are application development, quality assurance and testing, and technical support.
Tuesday, January 24, 2012
Back Office Outsourcing Looking at a Positive Road Ahead
Since outsourcing is slowly becoming a company’s necessity rather than a strategic opportunity, as a large number of businesses today signs into a partnership with a solutions provider, it is not surprising to see that the demand for outsourcing solutions is rising. Back office outsourcing solutions providers, such as web data entry services, have been seeing a positive outlook from where the industry is now. Just last month, we have published an article suggesting that back office may soon become a front-liner for the outsourcing industry because back office outsourcing has been gaining a remarkable amount of attention from companies. Also, the companies see that their processes and operations become more efficient with the help of an outsourcing solutions provider.
Friday, January 20, 2012
Finance and Accounting Outsourcing Slowly Becoming a Necessity
Finance and accounting processes may be one of the processes that get delegated to an outsourcing solutions provider. Accounting outsourcing has been moving forward this 2011, both in terms of developments in solutions being offered in the finance and accounting outsourcing industry, as well as in the destinations being tapped by finance and accounting solutions providers.
Thursday, January 19, 2012
The Four Stages of Outsourcing: Part II
(This is the second of two parts discussing the four stages of outsourcing.) Having an outsourcing solutions provider as a partner for your business may prove great benefits to both your company’s budget and operations. However, if your company will rush into an outsourcing partnership without going through the general process, your decision may hinder your business from being successful and from maximizing the partnership.